Questions and Answers



  1. Lead Time: Contact our sales representatives for current estimates. Production begins upon receipt of a 50% deposit. Custom orders typically take up to a month. We strive to maintain base models in stock for immediate shipping upon order placement.

  2. Durability: Constructed primarily from redwood, our Cazitas can last well over 20 years with proper maintenance such as staining or painting. Fabric components can range from a few years up to 10 years or longer, depending on environmental factors. Regular maintenance is recommended, especially if placed under trees where dirt accumulation may occur.

  3. Replacement Parts: Yes, we offer fabric replacement parts for your convenience. Explore our accessories collection for easy-to-install options. Switching out fabric portions of a Cazita is designed to be straightforward, even for those without specialized skills.

  4. Wind Considerations: To ensure longevity and safety, avoid placing your Cazita in high wind locations. Always remember to close doors and windows after use to minimize wind exposure.

  5. Assembly Responsibility: Customers are responsible for assembly. Typically, it requires at least two individuals. Our detailed assembly instructions guide you through the process step by step, designed to be as user-friendly as possible.

  6. Shipping Costs: Shipping rates vary and may be subject to specials or promotions. Please inquire with your sales representative for current shipping rates and any available specials.

  7. Placement on Property: Cazitas can be installed on solid soil, including slight slopes, thanks to telescoping legs. Choose a location that suits your preferences and property layout.

  8. Building Permits: While Cazitas are temporary structures without foundations, regulations may vary by municipality. Consult your local authorities if you have concerns about building permits.

  9. Warranty Coverage: Our canvas parts come with a one-year warranty when used appropriately. Additionally, Outdura offers a 10-year warranty. Please review warranty details for comprehensive coverage information.

WARRANTY FOR OUTDURA® FABRIC The Outdura® warranty covers the fabric becoming unserviceable as a result of loss of color or strength from normal exposure conditions, including sunlight, mildew, rot and atmospheric chemicals, if the fabric has been properly installed, utilized and maintained. The warranty does not cover labor and installation supplied by the dealer. The warranty also does not apply against deterioration of any kind due to abusive use, accidental burns, wind damage, negligence, vandalism, perforations or acts of God. WARRANTY COVERAGE PERIOD Ten years from date of original purchase. GETTING SERVICE Consumers should call the dealer from whom the product was purchased so the installation can be inspected. The dealer will contact Outdura to secure replacement fabric.

MAKING A CLAIM The warranty is valid only if accompanied by a copy of the bill of sale for the item purchased plus a sample of the fabric with the original Outdura® care tag affixed. WARRANTY RESPONSIBILITY Outdura’s responsibility is limited to replacement of fabric, free of charge.

An error has occurred. If this problem persists, please contact support.
Image size is too big. Please use a smaller image size and try again.