Questions and Answers

 

 

  1. Lead Time: Contact our sales representatives for current estimates. Production begins upon receipt of a 50% deposit. Customized orders typically take two weeks up to a month. We strive to maintain the Sky and Island stock models in stock for immediate shipping upon order placement.

  2. Durability: Constructed primarily from redwood, our Cazitas can last well over 20 years with proper maintenance such as staining or painting. Fabric components come with a five year warranty and can last up to 10 years or longer, depending on environmental factors. Regular maintenance is recommended, especially if placed under trees where dirt accumulation may occur.

  3. Replacement Parts: Yes, we offer fabric replacement parts for your convenience. Explore our accessories collection for easy-to-install options. Switching out fabric portions of a Cazita is designed to be straightforward, even for those without specialized skills.

  4. Wind Considerations: To ensure longevity and safety, avoid placing your Cazita in high wind locations. Always remember to close doors and windows after use to minimize wind exposure.

  5. Assembly Responsibility: Customers are responsible for assembly. Typically, it requires at least two individuals. Our detailed assembly instructions guide you through the process step by step, designed to be as user-friendly as possible. Instalation by our crew is an option check with your sales rep.

  6. Shipping Costs: Shipping rates vary and may be subject to specials or promotions. Please inquire with your sales representative for current shipping rates and any available specials.

  7. Placement on Property: Cazitas can be installed on solid soil, including slight slopes, thanks to our leg options. Choose a location that suits your preferences and property layout.

  8. Building Permits: While Cazitas are temporary structures without foundations, regulations may vary by municipality. Consult your local authorities if you have concerns about building permits.

  9. Warranty Coverage: All Cazitas come with a one-year warranty when used appropriately. Additionally, all outdoor fabric components come with a 5-year warranty. Please review warranty details for comprehensive coverage information.



WARRANTY FOR OUTDOOR FABRIC The warranty covers the fabric becoming unserviceable as a result of loss of color or strength from normal exposure conditions, including sunlight, mildew, rot and atmospheric chemicals, if the fabric has been properly installed, utilized and maintained. The warranty does not cover labor and installation. The warranty also does not apply against deterioration of any kind due to abusive use, accidental burns, wind damage, negligence, vandalism, perforations or acts of God. WARRANTY COVERAGE PERIOD Five years from date of original purchase. 

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