Questions and Answers
WARRANTY FOR OUTDURA® FABRIC The Outdura® warranty covers the fabric becoming unserviceable as a result of loss of color or strength from normal exposure conditions, including sunlight, mildew, rot and atmospheric chemicals, if the fabric has been properly installed, utilized and maintained. The warranty does not cover labor and installation supplied by the dealer. The warranty also does not apply against deterioration of any kind due to abusive use, accidental burns, wind damage, negligence, vandalism, perforations or acts of God. WARRANTY COVERAGE PERIOD Ten years from date of original purchase. GETTING SERVICE Consumers should call the dealer from whom the product was purchased so the installation can be inspected. The dealer will contact Outdura to secure replacement fabric.
MAKING A CLAIM The warranty is valid only if accompanied by a copy of the bill of sale for the item purchased plus a sample of the fabric with the original Outdura® care tag affixed. WARRANTY RESPONSIBILITY Outdura’s responsibility is limited to replacement of fabric, free of charge.